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goll365 is clear about what data we collect, why we hold it and what you can do with it. This policy applies to your account, your session activity and any wallet interaction — including bKash and Nagad — subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration: your name, contact information and the wallet identifiers you use for deposits or withdrawals — for example, your bKash or Nagad mobile number. We also collect session data automatically: device type, browser, IP address and pages visited. This helps us keep your account accessible across devices and detect unusual access patterns. Transaction records tied to your account wallet — whether through bKash, Nagad or Rocket — are kept for as long as your account remains active and for a period after closure, in line with standard record-keeping practice. We do not sell your personal data to third parties for their own marketing purposes. Where we share data, it is with service providers who help us run the platform — for example, payment processors handling your local wallet transaction. Data we hold is kept on secured servers. Access inside our organisation is limited to staff with a specific operational reason to view it. You have the right to ask what we hold, request a correction and, in applicable circumstances, ask us to remove data that is no longer needed. Availability of these rights depends on your local law and eligible region.
This policy covers your relationship with goll365 directly — what falls inside our scope and what sits outside it. Understanding the boundary helps you know who to contact when something concerns your data.
All data collected when you log in, update your profile or change your account settings falls inside this policy. Session tokens, login timestamps and device identifiers are covered here. We hold these to maintain account continuity across your devices.
When you initiate a bKash or Nagad transfer, the transaction reference and amount are recorded in your account history. We receive confirmation data from the payment processor. The processor's own data practices are governed by their separate policy, not ours.
Your browsing of game pages, lobby sections and promotional notices is logged as session data. This is used only for account continuity and basic usage analysis. It is not shared with game studios or third-party advertisers.
Links to external sites, third-party payment apps like bKash or Nagad, and any service outside the goll365 domain are outside the scope of this policy. Their privacy practices are their own responsibility. We recommend checking their published policies before sharing personal information.
You have real, practical steps available to you regarding the data we hold. Start by logging into your account — the profile section shows the personal details we have on record for you, including your registered contact number and any wallet identifiers linked to your account, such as your bKash or Nagad number. If anything there is wrong, you can request a correction directly through our support route. If you want to know what other data we hold beyond what is visible in your profile — including session logs or transaction history — you can raise a data enquiry with our support team. We will describe what is held and why. In cases where data is no longer needed for the purpose it was collected, you may ask us to remove it; whether that request can be fulfilled depends on your local law and the applicable region. We aim to respond to data enquiries in a reasonable time and keep the process straightforward.
Log into your account and open the profile section. Your registered name, contact details and linked wallet numbers — bKash, Nagad or Rocket — are listed there. Check these against what you expect to see and note any discrepancy before contacting support.
If a name, contact number or wallet identifier is recorded incorrectly, reach out via our published support route with the correct information. We will update the record and confirm the change. You should see the correction reflected in your account profile once processed.
For anything not visible in your account profile — session logs, historical records or processing details — submit a data enquiry through our support channel. Describe what you are asking about as specifically as you can so we can respond accurately and without unnecessary delay.
If you believe data we hold is no longer needed, you may request its removal. Eligibility for this depends on your local law and applicable region. Contact our support team with the specific data you want reviewed. We will assess the request and respond with what is possible.
If you have a question about this policy, want to exercise a data right or need to report a concern about how your information is being handled, use one of the contact routes below. We only list paths that are actively monitored and published on the site.
Open the live chat from any page inside your account area. Describe your privacy question clearly, including which data point or record you are asking about. The support team will direct your query to the right person.
Send your privacy or data enquiry to our published support email address. Include your registered contact number — the one linked to your bKash or Nagad wallet — so we can locate your account record accurately.
The help section inside your account area covers common policy questions and directs you to the correct escalation path. Start there for straightforward queries; it will save time before you need to contact the support team directly.
We keep data handling practices consistent and documented. Here is how each area works in practice for your account on goll365.
We use cookies and session tokens to keep you logged in across your devices and to remember your last account state. These are functional, not advertising-based. You can manage cookie preferences through your browser settings, though some account features depend on session cookies to work correctly.
Access to your account data inside our systems is controlled by role-based permissions. Staff see only what they need for the specific task at hand. Your wallet identifiers — bKash, Nagad or Rocket numbers — are stored in a way that limits their visibility to authorised payment processing steps only.
We keep your account data for as long as your account is active. After closure, certain records — particularly those tied to wallet transactions — are retained for the minimum period required by standard record-keeping practice. Once that period passes, data is deleted or anonymised.
When this policy changes, we publish the updated version on this page with a revised effective date. Continuing to use your account after a policy update means you have had the opportunity to review the changes. For significant changes, we aim to notify you through your registered contact route.
These are the questions we hear most often about data handling, account records and your rights under this policy.
We collect your name, contact number and any wallet identifier you provide — for example, your bKash or Nagad mobile number. We also record device and session data automatically when you log in. All of this is described in the details section of this policy.
Yes. Wallet numbers linked to your account are stored with restricted access. Only the steps in the payment processing flow have visibility of them. We do not display your full wallet number outside of the account profile section, and internal access is limited to authorised roles only.
Log in and check your profile section first — registration details and linked wallets are shown there. For data beyond that, such as session logs or transaction history, submit a data enquiry via live chat or the published support email. We will describe what is held and why we hold it.
You may request removal of data that is no longer needed for the purpose it was collected. Whether we can fulfil the full request depends on your local law and applicable region. Some transaction records must be retained for a standard period regardless. Contact support with the specific records you want reviewed.
No. Third-party payment applications like bKash and Nagad have their own privacy policies. Our policy covers only the data we collect on the goll365 platform. We receive a transaction reference and confirmation from the payment processor, but the broader data held by those apps is outside our scope.
We update this page and change the effective date when the policy is revised. For significant changes, we aim to notify you through your registered contact number or account notification. Checking this page periodically is the most direct way to stay current with any updates we make.